CONFLICT RESOLUTION AS A MECHANISM FOR PROMOTING GOOD HUMAN RELATIONS IN PUBLIC UNIVERSITIES IN CROSS RIVER STATE.

Abstract

This study assessed conflict resolution as a mechanism for promoting good human relations in public universities in Cross River State. One research hypothesis was formulated to achieve the purpose of the study, using a cross sectional correlational research design.  Stratified random sampling technique was used to select subjects totalling 700 non-teaching staff of public universities. The instruments used for data collection were two questionnaires named “Conflict Resolution Strategies of Departmental Heads Questionnaire (CRSDHQ) and Good human relations Questionnaire (GHRQ)” constructed by the researcher. Simple linear regression statistic was used as statistical tool for data analysis. The hypothesis was tested at .05 level of significance. The findings of the study indicated that conflict resolution strategy had significant positive influence on effective communication, mutual respect and teamwork as well as the overall good human relations in public universities in Cross River State. It was therefore recommended that to improve good human relations in public tertiary institutions in Cross River State, departmental heads should promote a culture of open communication and respect; and create systems of report, investigation and response to rude behaviours in the workplace for proper redress.