INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) AND RECORD MANAGEMENT EFFICIENCY IN AN ERA OF DIGITALIZATION: A CASE STUDY OF FEDERAL UNIVERSITY BIRNIN KEBBI, KEBBI STATE, NIGERIA.

Abstract

The adoption of Information and Communication Technology (ICT) in records management (ERM) in educational institutions in Nigeria has the potential to revolutionize the way records are created, stored, and managed. This paper examined Information and Communication Technology and Efficient management of records in Federal University Birnin Kebbi. Four (4) research questions and four (4) research objectives guided the study. The target population of the study was 1037 university staff and the sample size of the study was 278 participants. A descriptive survey design was adopted for the study. Questionnaire titled “Information 
Communication Technology and Record Management Efficiency Questionnaire (ICTRMEQ)” was the instrument used for data collection. Dada collected was analysed using tables, frequency counts, percentage, mean and standard deviation. One of the findings of the study indicated that the tools and applications used for efficient record management are documents management systems, online portal, spreadsheet software, virtual learning management systems and library automation software. One of the recommendations made by the study was that the university management should introduce ICT solutions gradually and provide training and retraining opportunities for staff to minimise implementation challenges.